"Why can't I chat?"
If your account is above Level 3 but you can't chat, we recommend getting in touch with Community Support by emailing firstname.lastname@example.org .
If you used to be able to chat and suddenly can't send a message, there is a chance your account has been muted for a chat abuse offence. Kings of Pool has a zero tolerance policy for harassment of any kind, and players can be muted or even banned for engaging in chat abuse.
"I want to chat with my friend privately but don't know how to."
Kings of Pool does not host a private chat option. You can participate in the Global Chat room or in the Club Chat room, which hosts only the members of your Club.